Dear Valued Community Members,


We know that many families are facing financial pressures as businesses have been forced to scale back or close amid the COVID-19 outbreak. If you have been financially impacted through a coronavirus related job loss or illness, we empathize and want to work with you during this difficult time. That said, it is critical that you communicate with us as soon as possible about your circumstances.


Below are answers to some key, frequently asked questions regarding this situation and how it will impact both our residents and our operations.

Where can I find the most up to date information on COVID-19?

For the most up-to-date information, including information about the virus and preventative measures to take, please rely on the latest releases from health officials at the CDC and World Health Organization.


It is important to recognize that Presidium Property Management, its affiliates and individual members are not health care professionals. The CDC and other qualified health officials should continue to be the primary source of current information and guidance.


What will happen if we have a confirmed COVID-19 case in our immediate community? What should you do if you’re diagnosed with COVID-19?

In the event that a community or team member is diagnosed with COVID-19, we will immediately notify all community members. For privacy purposes, we will not release the name or any additional information about the infected individual. However, we will contact the infected individual and ask them to remain in their apartment home and avoid all common areas. If you or anyone in your household tests positive for COVID-19, we ask that you notify your Community Director immediately.


What should I do if I am unable to pay my rent on time due to a reduction in income related to COVID-19?

We are committed to working with our residents and are willing to create payment plans and waive late fees for those directly impacted. If you have experienced a loss or reduction in income because of the COVID-19 outbreak and are unable to pay your full rent amount on time this month, please contact your Community Team immediately.


Please know that our team will request the below information from you. These documents need to be on company letterhead, including a supervisor or HR department’s contact information for verification purposes.

  • Letter from your employer stating that you have been terminated or laid off as a result of COVID-19
  • Letter from your employer stating that your hours have been reduced as a result of COVID-19
  • Letter from your employer stating that you have been furloughed as a result of COVID-19
  • The Unemployment Benefit Filing you make with the Workforce Commission.
  • For individuals self-employed or employed by a shared network company, like Uber or Lyft, please provide the most recent 1099 that you submitted to the IRS.


What resources are available to assist me in paying my rent at this time?

Dialing “211” on your telephone will connect you with community information and referral services for financial assistance. If you anticipate needing to request financial assistance from one of the below resources, it is important that you reach out to these groups immediately, as their funds are limited.


Austin/Travis County Rental Assistance Resources


In addition, the U.S. Congress recently passed a stimulus package to assist individuals and businesses dealing with the economic fallout from the COVID-19 pandemic. Signed by President Trump on Friday 3/27/2020, this bill provides direct payments to many American households to help pay day-to-day expenses such as groceries and rent. The bill also dramatically expanded unemployment benefits by adding $600 / week to existing state benefits. We will continue to distribute emails to our residents with details on these various benefit options.


Further details on the direct payments to many American households are listed below:

  • Individuals earning a gross adjusted income up to $75,000 a year will be eligible to receive a $1,200 check. From there, the checks will be reduced by $5 for every $100 in income north of $75,000. Payments phase out completely if you earn $99,000 or more.
  • Married couples earning a gross adjusted income up to $150,000 will receive $2,400. Checks phase out completely at $198,000 for couples.
  • Heads of household will receive $1,200 if they earn up to $112,500, phasing out completely at $136,500.
  • Additionally, heads of households and married couples will receive $500 per child under 16.
  • You do not need taxable income to qualify for a check, but you do need a social security number.
  • Checks are anticipated to be mailed in late April.




Do I still need to pay rent if I haven’t been financially impacted by COVID-19?

Yes. For our residents who have not experienced an income disruption from COVID-19, it’s important to understand that all existing rent and related obligations remain in place. Failing to pay your rent can result in a reduction of your credit score, a future eviction, and hardship finding future housing.



We are here to work with you and your families during this time, and we also understand that many of you are now working from home and adjusting to the new demands this unexpected pandemic presented us all. Please let us know what we can do to assist you or make this time at home more manageable and productive. Thank you for working with us during this crisis.


Wishing you and your family safety and health,


Your Community Team